Postage / Shipping
Our standard shipping method is registered mail via Australia Post. This will allow detailed tracking of your order.
Orders within Australia
All reproduction purchases receive FREE delivery within Australia.
Orders outside Australia
A standard fee of AU$20 applies per order (any quantity) to all international deliveries.
Our standard delivery times are as follows:
- Australia delivery time is 2-5 days.
- International delivery time to most countries is approximately 2–3 weeks, but may vary, depending on local postal services.
- Large orders may require extra time for delivery, to allow for reproduction production. If we are out of stock of any reproduction, you will be promptly informed via e-mail and given an estimated delivery time.
We endeavour to process and ship all orders received within 4 business days (excluding weekends) of receiving payment. You will be notified via email when your item has been shipped and a tracking number will be provided.
SANCTUS SACRED IMAGES is not responsible for unexpected shipping delays once the parcel has been dispatched via Australia Post.
Please ensure that you enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
To avoid delays in transit, we suggest you provide an attended business or home address where someone you trust will be available to receive the order during normal business hours.
Customs, Duties, and Taxes for Overseas Orders
Customers are responsible for any import taxes or customs duties/fees that may be charged in some destination countries. We have no control over this and can’t predict what the charges (if any) may be. If unsure, please contact your local customs office.
Loss and Damage
If your order has not been received after 30 days from date of shipment, please advise us. Orders lost in transit (i.e. tracking number shows non-delivery to your address) will be replaced at our expense. This does not apply in cases where the incorrect mailing address has been supplied.
While we take great care in packaging each order, we do not take responsibility for any loss, damage or mishandling caused by third parties.
Insurance is available at an additional cost. Please contact SANCTUS SACRED IMAGES at email@example.com should you require a quote.